1. Completion

Depending on the analysis or list of analysis, your analysis will be completed within hours – 2 weeks upon receipt of application. Lesser than 5 samples may take longer as we must pair with other lone samples to run them except ordered on express.

2. Sample Results

Kindly find sample results in the description section for each test/analysis.

3. Payment Term

We accept 100% before analysis commences.

4. Tracking & Results

Kindly track and find your results in the tracking and result pages. Results not downloaded after 21 days will be lost with no refund.

5. Refund

There is NO REFUND for the analysis already conducted. If you feel otherwise, please contact support.

6. Explanation

Explanation of your result is the exclusive duty of your lab technologist or project supervisor. AnalysisAfrica does not modify nor explain data obtained from our analysis.

7. Interpretation/Explanation of Results

We would assign your request for interpretation to an analyst with the best understanding of your work.

8. Procedure

All procedures for our analysis are detailed. Procedures include equipment photo, model no and principle of operation. Some of the media are password protected. Your password will be attached to your results in the email.

9. Sample Return

Currently, We DO NOT return samples. We advise that you forward samples that you can afford to lose. This is due to the logistics of returning the samples from our labs.

10. Sample Thrashing

Received samples or remnants of analysed samples will be thrashed 21 days from analysis.

11. Referral ID

AnalysisAfrica always want to appreciate those who share with their community the great services we deliver. Please help us by including in your application their Referral ID.

12. Support

We provide full support for analysis from the date of analysis counting to 21 days afterwards. We do not provide support for analysis that was conducted and completed 21 days from date of analysis.

13. Dispatch

Samples that are not sent to our collection centres but to bus parks will be picked up by dispatchers, the client bearing the cost as billed by the dispatch rider/company.

14. Complaints

All complaints and feedback should be relayed to our support center. Libels, threats and online defamations are a breach of our terms of service and may result in the immediate withdrawal of all company resources.

15. FAQs

Please proceed to our articles and knowledge based section to see all of our frequently asked questions and answers as regards our analytical processes.

16. We will not take questions already cleared on this page.

Thank you for choosing AnalysisAfrica all the time.